Who We Are

ProjectPathshala ("we", "us", "our") is an academic coaching and guidance platform based in India. We provide personalized one-on-one academic assistance to postgraduate students and working professionals across India through WhatsApp, video calls, and our website at projectpathshala.com.

This Privacy Policy applies to all information collected through our website, WhatsApp communications, and any other interactions you have with ProjectPathshala.

What Information We Collect

We collect only the information necessary to provide you with our coaching and guidance services:

• Personal details — your name, email address, and WhatsApp number
• Academic information — your program, institution, research topic, and academic requirements
• Communication records — messages and conversations through WhatsApp or email
• Payment information — transaction details for sessions booked (we do not store card or bank details)
• Website usage data — pages visited, time spent, and device information collected via cookies and analytics

How We Use Your Information

We use your information only for legitimate purposes directly related to delivering our academic coaching services:

• To match you with the right academic coach for your subject area and program
• To schedule, conduct, and follow up on coaching sessions
• To communicate with you about your sessions, progress, and queries
• To process payments for coaching services you have booked
• To send you relevant updates about our services (you can opt out at any time)
• To improve our coaching quality and platform experience
• To respond to your enquiries and resolve any service issues

We do not use your information for profiling, automated decision-making, or any purpose unrelated to your academic coaching engagement with us.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third party — ever.

We may share limited information in the following circumstances only:

• With your assigned coach — your name, academic program, and topic are shared with your coach solely to deliver your coaching sessions. All coaches are bound by confidentiality agreements.
• Payment processors — payment details are processed through secure third-party payment gateways. We do not store your card or bank information.
• Legal requirements — if required by Indian law or a valid legal order, we may disclose information to relevant authorities.

We do not share your data with advertisers, data brokers, or marketing companies.

WhatsApp & Messaging Communications

A significant part of our service is delivered through WhatsApp. When you contact us via WhatsApp, please be aware that:

• Your WhatsApp messages are governed by WhatsApp's own Privacy Policy in addition to ours
• We use WhatsApp solely to communicate with you regarding your coaching enquiries and sessions
• We do not share your WhatsApp contact with any third parties
• You can stop WhatsApp communications from us at any time by simply messaging us to opt out

Cookies & Website Analytics

Our website uses cookies and analytics tools to improve your browsing experience and understand how our site is used. This includes:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — help us understand which pages are visited most and how users navigate our site (e.g., Google Analytics)
• Advertising cookies — used to measure the performance of our Google Ads campaigns

You can disable cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure, encrypted connections (HTTPS) on our website
• Restricted access to personal data — only team members who need it to serve you have access
• Confidentiality agreements with all coaches and staff
• Secure third-party payment processing — we never store payment card details

While we take these precautions seriously, no method of electronic transmission is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of any data breach that affects your information.

Your Rights

You have the following rights regarding your personal data held by ProjectPathshala:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — ask us to correct any inaccurate information
• Right to deletion — request that we delete your personal data, subject to legal retention requirements
• Right to opt out — unsubscribe from marketing communications at any time
• Right to data portability — request your data in a commonly used format

To exercise any of these rights, contact us via WhatsApp at +91 92032 67325 or email us. We will respond within 7 business days.

Children's Privacy

ProjectPathshala's services are intended for postgraduate students and working professionals — individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us directly. We are committed to responding promptly and transparently.